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Customer Collaboration Over Contract Negotiation

Posted in Agile, Business Strategy, Design, Experience Design, Product, and Technology

Customer Collaboration Over Contract Negotiation is one of the four statements of the Agile Manifesto. If you are a small software company or you are…

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Joint Application Design

Posted in Business Strategy, Customer Experience, Design, Experience Design, Technology, and Voice of the Custostomer

IBM formalized the Joint Application Design process in 1974. In JAD, customers and end-users jointly define and design their solution with the solution provider that…

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User Experience Documentation Needs to be Agile

Posted in Agile, Experience Design, and Technology

Recently, I was interviewed by Portofino Media, Topics for Agile Innovation, Exploring the Agile User Experience Journey. In this interview, Armond Merhabian and I focus…

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Better Metrics for Measuring Agile Development Success

Posted in Agile, Business Strategy, Experience Design, Leadership, Product, and Technology

The term agile was first coined for this in 2001, in the Manifesto for Agile Software Development.  According to the manifesto Twelve Principles of Agile Software, their highest…

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Plans Don’t Fail. People Fail to Plan

Posted in Agile, Business Strategy, and Design

Yesterday I had the honor of giving the keynote speech at  SoCal UX Camp 2016 . My talk addressed some of the challenges of doing…

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Easy to Use: Icons

Posted in Agile, Books, Customer Experience, and Design

Ever visit a website or store or see a sign in a public space that you had no idea what the icon meant? There are…

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Pokémon Go and New Technology Innovation

Posted in Brand, Innovation, mobile, and Technology

Unless you have been living in a cave, you are aware of the Pokémon Go phenomenon. Pokémon Go is a free augmented-reality app from Niantic…

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Easy to Use is Out!

Posted in Agile, Conference, Experience Design, and Product

I am happy to share that you can now purchase Easy to Use: User Experience in Agile Development for Enterprise Software at Amazon CreateSpace or…

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UX Boot Camp for Agile Development Early Bird Registration

Posted in Agile, Books, Conference, Experience Design, and Product

OK, the new book on UX design and Agile development should be out later this week. We are in the final edits now with the publisher (more…

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Marty Cagan and Continuous Discovery and Delivery

Posted in Conference, Customer Experience, Event, Leadership, and Product

I had the honor of hearing Marty Cagan give his talk on The Root Causes of Product Failure at productcamp la yesterday. Many things that…

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